Secretary

Description

• Welcomes all persons coming to Acute Ward with a friendly and helpful attitude, answering questions and providing hospital service information.
• Assists patients to accurately complete the appropriate documents and to obtain the required information.
• Makes copies of patient information (ID, Medical aid, results).
• Obtains additional results from Pathcare, Medical Imaging or another doctor’s office when not supplied by the patient, as necessary.
• Accurately captures patient information in the patient’s admissions files on Mosaiq and Elixer, and other relevant platforms.
• Attends to queries raised by patients, staff, and visitors in a professional, helpful manner.
• Prepares patient files, in conjunction with the nursing staff, for admission/discharge, ensuring that all relevant charges have been processed and that any pharmacy credits are timeously processed prior to patient discharge.
• Notifies doctors and relevant staff of a patient’s arrival in the ward.
• Protects patients’ rights by maintaining the confidentiality of personal and financial information.
• Ensures all the ward desk activities are fully operational at the start of the business day.
• Organizes and maintains forms and office stationery required for front desk activities.
• Schedules doctors’ appointments, scans, ambulances, and relevant appointments according to doctor’s instructions.
• Collects payments as appropriate.
• Distributes required information via email and/or telephone as needed/requested from Doctors and patients.
• Assists the nursing staff in carrying out a comprehensive range of non-nursing duties, stocktake of linen, clinical room supplies and ward equipment.
• Takes appropriate action in improving any process which will allow the reduction of cost and/or improvement to quality, service, and productivity.

Requirement(s)

• Grade 12
• 1 year’s working experience in a similar position
• Experience working in the healthcare industry or specialist practice will be an added advantage
• Excellent telephone etiquette
• Knowledge of Elixir and Microsoft Office
• Strong communication skills and exceptional customer service skills
• Attention to detail