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  • Full Time
  • Permanent
  • Windhoek

Website The Namibian Oncology Centre



  • Welcomes all persons coming to Acute Ward with a friendly and helpful attitude, answering questions and providing hospital service information.
  • Assists patients to accurately complete the appropriate documents and to obtain the required information.
  • Makes copies of patient information (ID, Medical aid, results).
  • Obtains additional results from Pathcare, Medical Imaging or another doctor’s office when not supplied by the patient, as necessary.
  • Accurately captures patient information in the patient’s admissions files on Mosaiq and Elixer, and other relevant platforms.
  • Attends to queries raised by patients, staff, and visitors in a professional, helpful manner.
  • Prepares patient files, in conjunction with the nursing staff, for admission/discharge, ensuring that all relevant charges have been processed and that any pharmacy credits are timeously processed prior to patient discharge.
  • Notifies doctors and relevant staff of a patient’s arrival in the ward.
  • Protects patients’ rights by maintaining the confidentiality of personal and financial information.
  • Ensures all the ward desk activities are fully operational at the start of the business day.
  • Organizes and maintains forms and office stationery required for front desk activities.
  • Schedules doctors’ appointments, scans, ambulances, and relevant appointments according to doctor’s instructions.
  • Collects payments as appropriate.
  • Distributes required information via email and/or telephone as needed/requested from Doctors and patients.
  • Assists the nursing staff in carrying out a comprehensive range of non-nursing duties, stocktake of linen, clinical room supplies and ward equipment.
  • Takes appropriate action in improving any process which will allow the reduction of cost and/or improvement to quality, service, and productivity.


  • Grade 12
  • 1 year’s working experience in a similar position
  • Experience working in the healthcare industry or specialist practice will be an added advantage
  • Excellent telephone etiquette
  • Knowledge of Elixir and Microsoft Office
  • Strong communication skills and exceptional customer service skills
  • Attention to detail

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