Website Dimension Data Namibia
Position Summary and Primary Objectives
• The Skilled Sales Support Administrator is usually employed in larger operational environments where there is enough work for more than one / two sales administration roles. This role acts as a primary support function to the sales team and assists members of the sales force by performing components of sales order related administration, e.g., quote to cash process. Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
Main Duties / Key Accountabilities
•Contribute to operational sales effectiveness by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them.
•Provide quotes for clients either from direct requests or on behalf of the Sales team.
•Influence the price and margin, by suggesting different products dependent on lead times, promotions, alternative suppliers and programs.
•May be required to administer aspects of the purchase order process by generating, distributing and administrating purchase orders.
•Check the quotes against raised order to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied.
•Coordinate obtaining information on the most current vendor pricing conjunction with commercial colleagues and ensure access to vendor pricing.
•Administer general sales related documentation through receiving, labelling, sorting, filing and distributing as is required.
•Capture data and maintain systems as is required by the sales process and sales team.
•Provide administrative support to the sales force when it is required.
•Use the systems and data to produce reports when necessary.
•May be required to identify and recommend improvements to sales administration processes.
Knowledge, skills and attributes
•Detail oriented and highly organized
•Ability to work in a high paced environment
•Have excellent analytical skills
•Excellent communication skills both verbal and written
•Must be service oriented and have a positive attitude to work
•Solid knowledge and understanding of sales processes, tools and methodologies would be advantageous
•Able to work in a team and independently, applying a proactive approach to work processes
•Ability to use judgement to make decisions about work process and apply improvements
Academic qualifications and certifications:
•High / Secondary School
•Substantial experience with quoting tools would be an advantage
•Substantial administration experience, particularly quote to cash processes
•Experience managing work processes
To apply for this job please visit www.dimensiondatajobs.com.