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Policy Administrator: Commercial

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  • Full Time
  • Permanent
  • Mariental

Website Hollard Insurance Namibia



1. Main function of the Role:

  • Loading insurance quotes, new business and policy endorsements on a daily basis

2. Key Performance Areas of the Role:
Prepare insurance quotes
Liaising with brokers in order to submit a risk-based insurance quote according to the underwriting guideline
Loading new business on the system
Obtain all required documentation in order to comply with company and regulatory standards
Doing endorsements on policies as per requirements of brokers and clients
Processing instructions received from brokers and clients and submit updated policy schedule to brokers whilst maintaining the policy file.
Processing policy cancellations
Processing instructions received from brokers or clients and submit cancellation confirmation to broker or client
Processing refunds
Adhere to the company processes and procedures regarding refunds
Performing credit control
Liaise with finance as well as brokers in order to maintain outstanding credit control
Dealing with broker enquiries
Be able to deal with all enquiries from brokers and clients in a professional manner, give accurate advise and ensure that company processes and procedures is followed
Opening and maintaining policy files
Open policy file for new business and maintain the content of the file according to instructions received from the client or broker
Policy Renewals
-Preparing policy terms and conditions at the renewal of each policy based on insurance and claims history
-Ensuring that all renewals are processed timeously


  • Matric (25 points or more)
  • Any insurance qualification will be an advantage
  • 6 Months experience in policy administration
  • Sound policy wording knowledge


  • Communication (Oral & Written)
  • Computer Literacy (MS Office Applications)
  • Attention to detail
  • Strong admin orientation
  • Sound short term insurance background
  • Problem solving & Decision making
  • Team Work
  • Accuracy
  • Self-driven
  • Knowledge of I90 will be an advantage
  • Handle pressure effectively
  • Meet deadlines

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