Guest Relations Officer

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  • Full Time
  • Permanent
  • Windhoek



Introduction We are recruiting for a client in the hospitality industry who specializes in various luxuries treatments like skin care, massages, body treatment, tip to toe, and many more.
Job Functions Guest Relation officer
Industries Hospitality
Specification ·        Welcome guests during check-in and giving a found farewell to guest while checkout

·        Escorting guests to rooms to assisting in arranging reservations

·        Handling guest complaints and concerns in an efficient and timely manner

·        Overseeing VIP guests, arrivals and departures

·        Coordinating and multi-tasking job duties in a busy environment

Requirements o   Minimum 2 years’ experience in the beauty / hospitality industry

o   Must have own reliable transport

o   Willing and prepared to work shifts

o   Market related basic salary with commission and performance bonuses

o   Since Guest Relation Officers spend a great deal of time interacting with guests, it is important that they have strong communication, interpersonal and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully.

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