Call Centre Agent

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  • Full Time
  • Permanent
  • Windhoek

Website Hollard Insurance Namibia


Duty Description

Main function of the Role:
  • Responsible for Short Term Personal Lines Product Sales
  • You will be a member of the direct sales team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Opportunity | Duty Requirement(s)

Key Performance Areas of the Role:
  • Answer incoming calls and respond to customer’s emails
  • Re-Direct customer complaints if wrongfully received
  • Sell short term insurance products
  • Comply with company policies regarding new business
  • Get necessary previous insurance history from customers
  • Gather all necessary documentation for FIA from the customer
  • Gather all necessary documentation for policy inception from customer (vehicle registration, bank details etc)
  • Identify and escalate discrepancies from clients and above mandate requests to Supervisor
  • Provide product and service information to customers
  • Regular upskill product knowledge
  • Escalate incepted policy forms to underwriting department
  • Route calls to appropriate resources when they receive incorrect calls
  • Canvas for new business
  • Follow up customer calls on a daily basis
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Added Advantages | Special Requirement(s)

Minimum requirements knowledge and experience:
  • Matric (25 points or more)
  • 2 years Telesales/sales experience
  • Short Term insurance experience will be an advantage
Other skills required:
  • Excellent MS Office skills
  • People Management
  • Excellent verbal and written communication skills
  • Relationship and networking ability
  • Business and Financial understanding
  • Attention to detail
  • Operating Methodologies of insurance industry
  • Entrepreneurial and commercial thinking

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