10x Call Center Agents

  • Contract
  • Full Time
  • Windhoek

Website APS

APS

Introduction To actively engage in outbound calls to the new, existing, and disconnected customers with the intention to proactively retain subscribers and minimize churn.
Job Functions Churned Subscribers Recovery, Subscriber Retention, and Campaign Promotions, Quality Assurance, Customer Support
Industries Telecommunication
Specification
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
Requirements
  • Must be a Namibian Citizen
  • National Diploma
  • Minimum of 1 year in a commerce, business administration, or sales
  • Previous customer service experience required
  • Computer literate, numerical aptitude, and willingness to learn new skills

To apply for this job please visit aps.com.na.

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